CUSTOMER FEEDBACK HIGHLIGHTS PERFORMANCE AND TECHNICAL SUPPORT ACROSS LIFTING SOLUTIONS

The 2026 Kimberlite survey highlights strong customer ratings for Lifting Solutions’ Progressing Cavity Pump and continued recognition for the technical support behind Endless Rod™.

Lifting Solutions’ PCP rated above the industry average across all eight measured categories in the worldwide survey. Results included ratings 7.11% above the industry average for technical support and service, 6.34% above average for responsiveness to customer needs and 5.43% above average for likelihood to recommend. Customers also rated Lifting Solutions above average for equipment quality and reliability, competency of field personnel, availability and delivery, overall performance and low downtime, and price competitiveness.

Stronger Customer Advocacy

Lifting Solutions achieved a Net Promoter Score of 70 for Progressing Cavity Pump, exceeding the 2026 industry average of 62.96. Net Promoter Score measures customers’ willingness to recommend a company and provides an important indicator of customer confidence and advocacy.

Technical Support for Endless Rod™

The survey also recognized Lifting Solutions’ rod lift technical support. In the sucker rod category, Lifting Solutions rated 3.66% above the industry average for technical support and service. This result reflects the expertise and practical problem-solving our people bring to Endless Rod™ applications.

These findings reinforce our commitment to combining reliable artificial lift technology with responsive service and experienced technical support. Our team works closely with operators to understand their applications, address performance challenges and develop solutions that support stronger operations.